生产力管理专家（达人服务AI方向）-抖音电商
Core
Strategic planning and AI-driven resource management for customer service operations, ensuring stable user connectivity during peak events.
Role type
Senior Productivity Management Expert (AI-enabled)
Builds
AI-powered workforce management (WFM) products, scheduling agents, and intelligent alerting systems.
Domain
E-commerce / Customer Service Operations / AI
Deliverable
production ML models
Required skills
AI tool application, workforce planning, data analysis, emergency response, product thinking, cross-team collaboration
Preferred skills
Call center operations experience, intelligent operations, AI efficiency enhancement, product operations
Technologies
AI tools, scheduling agents, monitoring agents, WFM products
Responsibilities
Forecast call volumes and staffing needs using AI, optimize scheduling for major events like 618 and Double 11, develop MRDs for WFM product capabilities, conduct employee surveys to refine management processes.
Seniority
Senior, hands-on IC
