Associate Provisioning Analyst
Core
Support centralized provisioning operations for customer account setup, product activation, feature enablement, and contract updates.
Role type
Associate Provisioning Analyst (SaaS Operations)
Builds
Reliable and accurate provisioning processes for customers, Sales, and Customer Success teams.
Domain
SaaS / IT Infrastructure Management
Required skills
Salesforce, CRM tools, ticketing systems, admin portals, workflow tools, process validation, cross-functional coordination, audit compliance, SLA tracking, case volume analysis, process documentation, AI tool usage, generative AI prompting
Preferred skills
SaaS operations experience, order management, support operations, experience with AI tools for productivity and problem-solving
Technologies
Salesforce, CRM tools, ticketing systems, admin portals, workflow tools, AI tools (ChatGPT, Gemini)
Responsibilities
Support provisioning requests for new customers, renewals, trials, POCs, feature enablement, contract updates, portal changes, and deactivation requests; Validate provisioning requests against Salesforce records, customer entitlements, approvals, contract details, and internal policies; Coordinate with Sales, Sales Engineering, Customer Success, Deal Desk, Billing, Product, and Engineering teams; Follow defined SOPs and approval processes; Support audits, SLA tracking, reporting, case volume analysis, and process documentation; Identify opportunities for process improvement and automation; Leverage AI tools responsibly for documentation, case analysis, reporting, and workflow efficiency
Seniority
Associate, 0–2 years experience
