Customer Solutions Partner
Core
Connects product evaluation and onboarding by leading customized demos, guided trials, and initial deployments for enterprise customers to implement Mosaic, an AI resource manager.
Role type
Customer Solutions Partner (Solutions Consultant / Implementation Lead)
Builds
Mosaic (AI-driven workforce planning and optimization platform)
Domain
B2B SaaS / Enterprise Resource Management / AI
Deliverable
production ML models
Required skills
Product demonstration, guided trial management, initial deployment, software configuration, integrations, API fluency, data workflow troubleshooting, consultative selling, training delivery, stakeholder coordination
Preferred skills
Resource planning, project management, professional-services software, AI-enabled software implementation, ERP/PSA/CRM systems, webinar/workshop delivery
Technologies
Mosaic, APIs, ERPs, PSAs, CRMs
Responsibilities
Lead customized demos and guided trials using customer data; scope trials and define success criteria; configure products and validate data flow; run weekly trials to ensure value; deliver tailored training; partner with GTM to build reusable assets; feedback product gaps to the team
Seniority
Mid-level (3–7 years experience)
