Product Implementation Specialist
Core
Own customer journey from contract to launch for HRIS and AI orchestration platforms, managing data migration, configuration, and AI agent deployment.
Role type
Senior Product Implementation Specialist (SaaS/Enterprise)
Builds
HRIS and Athena (AI orchestration) platform implementations for global organizations
Domain
HR Technology / Enterprise SaaS / AI Orchestration
Deliverable
production ML models
Required skills
SaaS implementation ownership, complex data migration, stakeholder management, API/integration configuration, AI tooling application, project management
Preferred skills
Enterprise customer experience, technical communication, process improvement
Technologies
Google Sheets, Excel, APIs, Webhooks, AI agents
Responsibilities
Lead complex data migrations using AI-assisted tooling; Configure platform around customer organizational structures; Guide customers through integrations and technical capabilities; Manage stakeholders across HR, IT, Finance, and Operations; Establish handover to Customer Success; Improve implementation approach with AI-enabled workflows.
Seniority
Senior, hands-on IC
