Customer Success Lead (CSM Lead)
HybridFreelance / independent contractorNo visa sponsorship
Core
Build and lead the LATAM post-sales team from the ground up while personally managing strategic accounts.
Role type
Senior IC Customer Success Lead (Technical/Player-Coach)
Builds
AI-powered communication platform automating voice, SMS, chat, and APIs
Domain
SaaS / AI / Customer Success
Deliverable
production ML models
Required skills
Technical implementation background, Direct management experience, API and webhook knowledge, Executive-level communication, Process building
Preferred skills
STEM degree, Engineering background
Technologies
APIs, Webhooks, Zoom
Responsibilities
Manage 2-4 CSMs, Provide technical oversight for Deployment Engineers, Own strategic accounts, Set customer success processes, Act as escalation point, Align with CEO on team performance
