Customer Success Manager
Core
Deliver value and customer satisfaction throughout the entire customer lifecycle for hoteliers and travel partners using Laasie's AI loyalty platform.
Role type
Customer Success Manager
Builds
Laasie's AI loyalty platform for leisure and business travelers
Domain
Travel & Hospitality Technology
Deliverable
client delivery
Required skills
customer lifecycle management, relationship building, product implementation, KPI definition, growth strategy, adoption monitoring, business review presentation, conflict resolution, video conferencing, strategic problem-solving
Preferred skills
hotel industry experience, hospitality background
Technologies
Laasie AI loyalty platform
Responsibilities
Launch Laasie's products on clients' websites, help customers define and achieve KPIs, monitor adoption trends, present business reviews with performance data, collaborate with product teams to improve customer experience, resolve conflicts, lead client meetings, and advocate for customers internally.