Customer Success Engineer
Core
Handle inbound support, talk live with users, proactively help high-value customers, and automate/improve the system to reduce workload while ensuring customer success.
Role type
Customer Success Engineer (AI platform)
Builds
AI platform for business automation using agents
Domain
Artificial Intelligence / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
complex technical diagnosis, clear communication of technical ideas, high-touch onboarding and training, product feedback loop management, AI workflow automation, internal tooling and dashboard building, self-serve documentation creation
Preferred skills
technology power user, heavy AI usage in daily work, automation mindset, empathy for users, charisma
Technologies
Tasklet platform, external services integration, code execution environments, web browsing tools, file management systems
Responsibilities
Diagnose and resolve complex issues across a product touching dozens of external services; explain complex technical ideas clearly to customers; provide high-touch onboarding, training, and demos; capture and drive product/engineering fixes based on customer feedback; build AI-augmented support workflows; create and improve self-serve resources like help docs and guides
Seniority
Mid-level (1–5 years experience), hands-on IC
