Customer Success Engineer
Core
Handle inbound support, talk live with users, proactively help high-value customers, and automate/improve the system to reduce workload while ensuring customer success.
Role type
Customer Success Engineer (AI platform)
Builds
AI agent platform for business automation
Domain
Artificial Intelligence / Business Automation
Deliverable
production ML models
Required skills
complex technical diagnosis, customer communication, product feedback, AI automation, internal tooling, self-serve resource creation
Responsibilities
diagnose and resolve complex issues across a product that touches dozens of external services, runs code, browses the web, and manages files; explain complex technical ideas clearly; provide high-touch onboarding, training, and demos; systematically capture product gaps and work with engineering to fix them; use Tasklet to automate handling of common support requests; build dashboards, admin panels, and automations for internal efficiency; write help docs, guides, examples, and internal playbooks to reduce inbound volume
