Implementation & Solutions Engineer
Hybrid · IndiaNo visa sponsorship
Core
Implementing and customizing an AI-powered helpdesk product for enterprise customers on Slack, MS Teams, and email.
Role type
Solutions Engineer (Customer-facing technical implementation)
Builds
Customer implementations, onboarding flows, and support tool improvements
Domain
SaaS, AI, Enterprise Communication
Deliverable
product features
Required skills
Cloud Computing, SaaS, Security, APIs, Integrations, Troubleshooting, Presentations/Demos
Preferred skills
DevOps, Software Engineering, AI for code understanding
Responsibilities
Customizing and implementing the product for customers, demonstrating product capabilities to prospects, onboarding customers, troubleshooting issues, collaborating with Engineering/Product on feedback, improving support tools and documentation
Seniority
Mid-level, hands-on IC
