Implementation Manager, Healthcare
Core
Lead technical onboarding, configure integrations and workflows, and ensure successful production launches for healthcare and eCommerce clients using Voice AI.
Role type
Senior Implementation Manager (Technical)
Builds
Voice AI customer implementations and integrations
Domain
Healthcare technology / Voice AI / Telephony
Deliverable
production ML models
Required skills
Technical implementation, integration configuration, API/webhook management, troubleshooting, project ownership, documentation
Preferred skills
Healthcare platforms (Athena, eClinicalWorks), Telephony/CCaaS (Five9, Genesys)
Technologies
APIs, webhooks, IVRs, telephony platforms, healthcare technology platforms
Responsibilities
Lead technical onboarding from post-sale through production launch, Configure integrations and workflows, Translate customer requirements into scalable technical solutions, Manage implementation testing and QA, Serve as primary technical resource for post-launch issues, Build documentation and implementation guides
Seniority
Mid-Senior, hands-on IC