Customer Success Manager
Core
Manage a portfolio of US staffing industry clients by driving onboarding, account strategy, technical workflow setup, user training, and long-term growth.
Role type
Senior Customer Success Manager (Technical SaaS)
Builds
Messaging flows, automations, and AI agents directly in the product
Domain
Staffing industry + SaaS technical operations
Deliverable
production ML models | product features
Required skills
Technical SaaS product management, API/webhook integration, AI agent configuration, Zoom facilitation, churn mitigation, upsell/cross-sell strategy, data sync troubleshooting, structured feedback collection
Preferred skills
STEM degree background, hands-on experience with workflow automations
Technologies
AI agents, webhooks, APIs, Zoom
Responsibilities
Host Zoom calls for onboarding, user training, and strategy sessions; Configure AI agents and integration workflows; Track platform usage and conduct monthly proactive reviews; Diagnose data sync and API integration issues; Collect and pass client feedback to engineering
Seniority
Senior, hands-on IC