服务策略运营-体验与服务
Core
Design and optimize universal service strategies and processes (routing, transfers, outbound calls) to improve customer experience and service efficiency across multiple business lines.
Role type
Service Strategy & Operations Specialist
Builds
Standardized service workflows, service quality frameworks, and AI-driven efficiency tools for customer service teams.
Domain
Customer Experience / Service Operations / AI Application
Deliverable
production ML models
Required skills
Service process design, data-driven root cause analysis, AI/LLM application for efficiency, cross-functional project management, end-to-end workflow thinking
Preferred skills
Experience in lifestyle services (dining, travel), product operations, user operations
Technologies
Large Language Models (LLMs), AI efficiency tools
Responsibilities
Define service standards and strategies, analyze service data to identify pain points, design innovative service experiences using AI, drive cross-departmental execution of service improvements
Seniority
Mid-level, hands-on IC
