Junior Customer Success Manager | Associate (m/w/d)
Core
Onboard SMB customers to Superchat, an AI communication platform, ensuring successful integration and adoption.
Role type
Junior Customer Success Manager (Associate)
Builds
AI-driven communication tools and agents for enterprise and SMB clients
Domain
SaaS / AI / Customer Success
Deliverable
production ML models
Required skills
Onboarding management, customer relationship building, process optimization, cross-functional collaboration, technical curiosity, problem-solving
Preferred skills
Empathy, adaptability, proactive ownership, stakeholder management
Technologies
Superchat platform, AI agents, communication tools (WhatsApp, Email, SMS, Instagram)
Responsibilities
Lead individual onboarding sessions for new SMB customers, collect and act on customer feedback to improve processes, collaborate with Sales, Product, and Support teams to resolve technical or operational issues
Seniority
Junior, hands-on IC