Customer Success Manager
Core
Onboard customers, drive product adoption, and ensure retention for a SaaS platform that uses AI to automate and structure customer support workflows within Slack.
Role type
Customer Success Manager (SaaS)
Builds
AI-powered support workflow automation tools integrated with Slack
Domain
SaaS, Customer Support, AI
Deliverable
product features
Required skills
Customer success management, account management, SaaS experience, problem-solving, technical concept translation, stakeholder relationship building, churn reduction, upsell identification, customer training, product advocacy
Preferred skills
AI tools experience, SQL, TypeScript
Responsibilities
Serve as primary point of contact for customer onboarding and engagement; educate customers on AI technology usage; identify pain points and collaborate with product/engineering; monitor health metrics to enhance adoption; advocate for customers to influence feature development; lead training sessions and webinars; work with sales to identify upsell opportunities
Seniority
Mid-level, hands-on IC