客服平台AI产品经理（商家服务体验方向）-TikTok Shop
Core
Build and iterate an international e-commerce customer service platform focused on merchant service experience, integrating AI capabilities to automate workflows and enhance human-agent collaboration.
Role type
Product Manager (AI & Customer Service Platform)
Builds
Customer service platform modules, AI capability integration layer, service ticketing systems, and service tool capabilities.
Domain
E-commerce / AI / Customer Service
Deliverable
production ML models
Required skills
Product strategy, AI platform architecture, LLM integration, data-driven problem diagnosis, cross-functional project management, system design.
Preferred skills
Experience with after-sales workbenches, chatbots, data dashboards, knowledge middle platforms, NLP technologies.
Technologies
Large Language Models (LLM), Traditional NLP, Data Analytics.
Responsibilities
Define product solutions for service experience issues and ticketing systems; establish standardized mechanisms for AI capability access and management; diagnose business pain points using data and research; drive cross-team collaboration to implement service strategy optimizations.