Systemintegrator*in im IT-Kundendienst
Core
Managing complex IT service requests and coordinating cross-functional IT services for the German Federal Pension Insurance (DRV Bund).
Role type
Senior IT Service Integration Specialist (ITSM/CMDB focus).
Builds
Central IT applications and service processes for DRV Bund employees.
Domain
Public sector IT / IT Service Management.
Required skills
ITSM tool BMC Remedy, CMDB tools (ManTIs, ITM), IT security concepts, project leadership, process optimization.
Preferred skills
Bachelor's degree in IT, 3+ years practical experience, team leadership support.
Technologies
BMC Remedy, ManTIs, ITM.
