Specialist, Change Demand & Service Improvement
Core
Identify operational issues, define root causes, and coordinate remediation activities to improve services and processes.
Role type
Specialist, Change Demand & Service Improvement
Builds
Improved service delivery, operational consistency, and streamlined change governance
Domain
Financial services / IT Operations / Process Improvement
Required skills
Root cause analysis, process mapping, change governance, risk assessment, Jira/Jira Service Management, stakeholder coordination, data analysis
Preferred skills
ITIL, Lean, Six Sigma, systems thinking, customer remediation experience, regulated environment knowledge
Responsibilities
Investigate and define service/operational issues using data; Coordinate improvement and remediation activity across teams; Support change demand and approvals; Strengthen processes and governance; Track activity through to completion using Jira.
Seniority
Specialist, hands-on IC