Monitorista de Cajeros Automáticos
Core
Monitor and manage the operational performance and availability of an ATM network, coordinating with vendors to resolve faults and updates.
Role type
ATM operations monitor
Builds
Operational reports and availability indicators for the ATM network
Domain
Banking / Financial Services / ATM Operations
Deliverable
dashboards & analysis
Required skills
ATM monitoring, incident management and escalation, ticketing tools (ServiceNow, Remedy, Jira), operational reporting, Microsoft Excel, KPI tracking
Preferred skills
None stated
Technologies
ServiceNow, Remedy, Jira, Microsoft Excel
Responsibilities
Assign ATM pools and contact vendors for fault correction and updates; Generate operational reports and availability indicators; Validate service ticket closure; Identify recurring trends and propose preventive actions
Seniority
Junior to Mid-level, hands-on IC