Lead Systems Operations Engineer(Technology Major Incident Management)
Core
Lead complex, broad impact initiatives and serve as the primary Incident Commander for major technology outages, ensuring rapid restoration and stability for core business solutions.
Role type
Senior IC systems operations engineer (major incident management)
Builds
High-availability technology infrastructure and resilient service delivery for Wells Fargo's core business solutions
Domain
Financial services / IT Operations / Incident Management
Required skills
Major incident triage, escalation frameworks, ITIL Incident Management, cross-functional coordination, executive communication, root cause analysis, corrective action tracking, mentoring
Preferred skills
Financial services experience, regulatory incident handling, technical writing, project management, data analysis (Power BI, Excel), dashboarding (Grafana, Splunk), cloud technologies, Agile environments
Technologies
ServiceNow, Microsoft Teams, Power BI, Excel, Grafana, Splunk, Windows Server, Linux, networking, routing topology, cloud technologies
Responsibilities
Serve as primary Incident Commander for P1/P2 incidents from identification through closure; Lead and facilitate major incident bridge calls; Assess and validate incident severity and impact; Drive timely resolution by coordinating cross-functional teams; Establish ownership and action plans during incidents; Identify and assign Recovery Leaders; Manage escalations to remove blockers; Provide executive communications and impact assessments; Lead Post-Major Incident Reviews and root cause analysis; Track completion of corrective and preventive actions; Mentor and coach junior Incident Managers
Seniority
Senior, hands-on IC
