Processus Manager H/F
Core
Process Manager ensuring the proper functioning of IT processes within CA-GIP, contributing to incident and change resolution for clients.
Role type
IT Process Manager (ITIL/ITSM)
Builds
IT operational processes and services for regional banks and other entities
Domain
Banking / IT Service Management
Required skills
Incident Management, Change Management, Request Management, Problem Management, Process Optimization, Stakeholder Communication, Root Cause Analysis, KPI Tracking, Crisis Management, Continuous Improvement
Preferred skills
Build and Run activities, Committee Facilitation
Technologies
ITIL, CMDB, Reporting, Alerting
Responsibilities
Coordinate IT incident resolution and prioritize based on impact; Evaluate and plan change implementations; Process service requests according to procedures; Identify root causes of recurring incidents and propose solutions.
Seniority
Mid-Senior, hands-on IC