Team Lead, IT Application Support
On-site · United States
Core
Lead IT Application Production Support team, ensuring service delivery, SLA/KPI adherence, and performance/capacity management.
Role type
Senior IC Team Lead, IT Application Support
Builds
IT Application Production Support services
Domain
IT Service Management (ITSM), Application Support
Required skills
IT Service Management (ITSM), ITIL processes, ServiceNow, JIRA, Confluence, Dynatrace, SCOM, server monitoring, performance optimization, capacity planning, team leadership, SLA/KPI management
Technologies
ServiceNow, JIRA, Confluence, Dynatrace, SCOM
Responsibilities
Guide and support analysts in their tasks, Ensure the team follows processes and meets SLAs and KPIs
Seniority
Senior, hands-on IC