Problem Manager (contract for 1 year, parental cover)
Core
Manage the lifecycle of IT problems, identify root causes of incidents, and prevent recurrence to sustain operational excellence.
Role type
Senior IC problem manager (IT Operations)
Builds
Improved system reliability and reduced incident recurrence
Domain
IT Operations / Technical Support
Required skills
root cause analysis, incident lifecycle management, impact analysis, KEDB maintenance, incident reporting, monitoring tools proficiency, ITSM tool proficiency, infrastructure understanding
Preferred skills
ITIL certification, problem management certification
Technologies
Datadog, Coralogix, Elastic, Jira Service Management
Responsibilities
Investigate and analyze resolved incidents to determine root causes, identify recurring incidents, perform impact analysis, maintain Known Error Database, implement preventive measures, prepare incident reports
Seniority
Senior, hands-on IC
