Sr. Retail Digital Support Analyst
Core
Coordinate technology deployments and provide escalation support for retail store operations, including POS systems, payment devices, and networking equipment.
Role type
Senior IT Operations Analyst (Retail Technology)
Builds
Reliable technology experiences across a global retail fleet
Domain
Retail operations + IT infrastructure
Required skills
Project coordination, vendor management, technical troubleshooting, incident management, multi-site environment support, POS system knowledge, field service coordination
Preferred skills
Experience with retail location openings/remodels, enterprise technology rollouts, international project collaboration
Technologies
Point-of-sale systems, payment devices, RFID solutions, mobile devices, networking equipment, ticketing systems
Responsibilities
Coordinate technology activities for new store openings, remodels, and relocations; Troubleshoot and resolve escalated store technology incidents; Manage multiple projects and support requests across diverse retail environments; Document support processes and deployment procedures; Partner with Retail Operations, Real Estate, and third-party vendors; Support international retail projects
Seniority
Senior, hands-on IC