Technical Coordinator (f/m/d)@ A1 Competence Delivery Center
Core
Leading and coordinating the maintenance, administration, and enhancement of IT and network systems to support A1's telecommunications operations.
Role type
Senior Technical Coordinator (Systems & Operations)
Builds
Operational stability and efficiency for A1's IT, network, and financial services across multiple operating companies.
Domain
Telecommunications / IT Operations / Network Services
Required skills
Systems maintenance and administration, Vendor management, Incident and problem management, Change and release management, SLA/OLA monitoring, Root cause analysis, Operational documentation, Multi-country team coordination, SOX compliance, Stakeholder communication
Preferred skills
ITIL best practices, CI/CD processes, Team mentoring, Security standards knowledge, Process improvement
Technologies
Service management platforms, ITIL, CI/CD tools, SOX controls
Responsibilities
Coordinate system changes following Incident, Problem, Change, and Release management processes, Respond to and resolve issues in applications or servers delivering 24/7 services, Provide detailed analysis during critical incidents including preventive recommendations, Maintain up-to-date documentation and create operational guides for Level 1 and Level 2 teams, Collaborate with external vendors and service providers on ongoing projects, Deliver regular or on-demand reports on system status and performance
Seniority
Senior, hands-on IC with people management capabilities