Senior Incident & Problem Manager 100% (f/m/d)
Core
Leading Major Incidents and Problems to ensure service stability, rapid restoration, and continuous reduction of recurring incidents in a complex IT environment.
Role type
Senior Incident & Problem Manager
Builds
Operational resilience and service stability through incident response, root cause analysis, and corrective action implementation.
Domain
Financial Services / IT Service Management
Deliverable
dashboards & analysis
Required skills
Major Incident Management, Problem Management, Root Cause Analysis, ServiceNow (Incident & Problem modules), ITIL best practices, Executive Reporting, Stakeholder Management, Data Analysis
Preferred skills
German language skills, Cloud infrastructure knowledge, Monitoring and observability practices
Technologies
ServiceNow, ITIL
Responsibilities
Lead and coordinate Major Incident response activities across technology and business teams; Facilitate incident bridges and ensure effective stakeholder communication during high-impact incidents; Drive Problem Management activities including root cause analysis and identification of permanent fixes; Produce executive-level incident summaries and post-incident reports; Establish governance to track corrective and preventive actions through to completion; Develop and maintain management dashboards, KPIs, and reporting for service performance and operational risk.
Seniority
Senior, hands-on IC with leadership responsibilities
