ITSC Manager – 1st Line of Defense (m/w/d)
Core
Building, implementing, and maintaining the enterprise-wide IT Incident and Continuity Management System (ITSCM), including policies, processes, and recovery plans aligned with ISO 27031, ITIL, BSI 200-4, and ISO 27001 standards.
Role type
Senior ITSC Manager (1st Line of Defense)
Builds
ITSCM policies, processes, technical concepts, and IT Recovery Plans
Domain
Financial services / IT Service Management / Business Continuity
Required skills
IT Service Management, IT Incident and Continuity Management, Project Management, Risk Analysis, Gap Analysis, Availability Analysis, Recovery Strategy Design, Standard Compliance (ISO 27031, ITIL, BSI 200-4, ISO 27001)
Preferred skills
Business Continuity Management (BCM), Information Security Management (ISM), Crisis Management, Cyber Incident Response
Technologies
ISO 27031, ITIL, BSI 200-4, ISO 27001, KritisV, DORA
Responsibilities
Conducting risk, gap, and availability analyses; defining Recovery Time Objectives (RTO) and Key Performance Indicators (KPIs); planning and executing regular ITSC tests and exercises; collaborating with BCM, ISM, and Crisis Management teams.
Seniority
Senior, hands-on IC