Analista de Governança de TI Sênior
Core
Lead the implementation and adoption of Freshservice as the central IT service management platform while structuring and improving ITSM processes.
Role type
Senior IT Governance Analyst (ITSM)
Builds
IT service management workflows, CMDB processes, governance reports
Domain
Technology / IT Service Management
Deliverable
dashboards & analysis
Required skills
ITIL v4, COBIT, Freshservice, Incident management, Problem management, Change management, CMDB, Agile
Preferred skills
ITIL v4 Foundation certification, CMDB implementation, Governance metrics development, Audit support
Technologies
Freshservice
Responsibilities
Lead final stages of Freshservice implementation; Define and improve ITSM processes; Implement workflows for incident, problem, and change management; Establish CMDB processes; Align technology and business teams; Develop and monitor governance indicators; Coordinate with Audit team; Drive continuous improvement initiatives.
Seniority
Senior, hands-on IC