Associate - IT Service Management Analyst - Technology Service Management - IT
Core
Manage daily IT Service Management operations including Incident, Problem, and Change Management, lead incident response, and drive root cause analysis to prevent recurrence.
Role type
IT Service Management Analyst
Builds
ITSM platform improvements and account management platform enhancements
Domain
Financial services / IT Operations
Required skills
Incident management, Problem management, Change management, Identity Governance and Administration, Privileged Identity Management, IT asset inventory management, Process automation, Stakeholder communication, Root cause analysis, Policy implementation
Preferred skills
Financial services experience, ITIL certification, Automation and workflow optimization, ITSM analytics and reporting, Power BI, AI-enabled analytics tools
Technologies
ServiceNow, SailPoint, CyberArk, Power BI
Responsibilities
Manage daily IT Service Management operations including Incident, Problem, and Change Management; Ensure proper implementation and control of production changes; Maintain an inventory of privileged accounts; Govern the IT asset inventory; Automate and streamline daily BAU activities; Lead incident response and stakeholder communication; Drive root cause analysis and problem resolution
Seniority
Mid-level, hands-on IC