Associate Product Owner
Core
Central point of coordination for Global Operations Center operational needs, initiatives, process improvements, integrations, and tooling requirements, connecting operational priorities with technical delivery teams.
Role type
Associate Product Owner (IT Operations/Service Management)
Builds
Operational improvements, ServiceNow enhancements, monitoring/alerting tooling, and cross-functional technology delivery initiatives.
Domain
IT Operations, IT Service Management (ITSM), Global Operations Center (GOC)
Deliverable
dashboards & analysis
Required skills
IT operations, IT service management, cross-functional technology delivery, ServiceNow, operational monitoring and alerting
Preferred skills
24/7 GOC/NOC experience, operational metrics definition (MTTR, SLA, uptime), ServiceNow workflow automation, AIOps, incident escalation processes, operational roadmap management
Technologies
ServiceNow, PagerDuty, Centreon, Pingdom, Datadog, Power BI
Responsibilities
Manage operational requirements from intake through delivery with prioritized backlog; Coordinate initiatives across Infrastructure, Cloud Operations, DBA, Product, Support, Engineering, and Monitoring teams; Drive delivery by tracking commitments, escalating blockers, and verifying solutions; Lead continuous improvement across ITSM processes, monitoring, AIOps, and reporting; Track and communicate progress, risks, and decisions to stakeholders.
Seniority
Associate, hands-on IC