Global Operations Center Analyst
Core
Monitor and troubleshoot RSM's Core IT Systems (servers, networks, LAN/WAN, SD-WAN) to ensure critical uptime and resolve outages.
Role type
Senior IC IT Operations Analyst (NOC)
Builds
Stable IT infrastructure and rapid incident resolution for RSM's professional services clients
Domain
IT Operations / Network Engineering
Required skills
Network troubleshooting, Server administration, Incident management, Script execution, Vendor coordination, ITIL standards, System monitoring, Runbook creation, SLA compliance, Shift handover
Preferred skills
SD-WAN appliance management, SolarWinds/SCOM/Orion proficiency, ServiceNow ticketing, Patch management, Process optimization
Technologies
SCOM, SolarWinds, Orion, ServiceNow, SD-WAN appliances, LAN/WAN infrastructure
Responsibilities
Monitor servers, networks, and infrastructure for anomalies; troubleshoot and resolve server, network, and application issues; manage support tickets and ensure SLA compliance; escalate complex issues to senior engineers; coordinate with vendors and carriers; generate system health reports and documentation; participate in patch management and upgrades.
Seniority
Mid-level, hands-on IC