Manager/Referent Customer Care Experience (m/w/d)
Core
Drive structural development of quality management and oversee service provider standards for Condor's customer care operations.
Role type
Manager/Referent Customer Care Experience
Builds
Customer care processes, quality standards, and knowledge documentation for Condor Airlines
Domain
Aviation / Customer Experience Management
Required skills
Service management, quality assurance, process optimization, project management, stakeholder communication, documentation, data analysis, CRM systems, AI tools
Preferred skills
Experience with AI applications (e.g., Microsoft Copilot, ChatGPT), knowledge of CRM software (e.g., Salesforce), willingness to travel
Technologies
Salesforce, Microsoft Copilot, ChatGPT, Excel, PowerPoint, Word
Responsibilities
Develop quality management structures, audit service providers, create and optimize knowledge documents, participate in 3rd level support, lead process/system projects, handle special tasks, participate in rotating on-call duty
Seniority
Manager, hands-on IC