Dynamics 365 Contact Center Solutions Architect
Core
Senior architect designing and advising on AI-powered customer service solutions using Dynamics 365 Contact Center and Microsoft Copilot Studio.
Role type
Senior IC solutions architect (conversational AI)
Builds
AI-powered customer service solutions, conversational agents, automated workflows
Domain
Contact center, conversational AI, enterprise systems integration
Deliverable
production ML models
Required skills
Dynamics 365 Contact Center, Microsoft Copilot Studio, conversational AI, API integrations, solution architecture, presales consulting
Preferred skills
voice agents, conversational IVR, Azure AI services, proofs of concept
Technologies
Dynamics 365, Microsoft Copilot Studio, Azure AI
Responsibilities
Lead technical discussions and define implementation approaches for AI solutions, assess integrations with CRMs and enterprise systems, explain technical tradeoffs to stakeholders, scope projects and estimate effort, support proofs of concept and implementations
Seniority
Senior, hands-on IC
