Associate Strategy Director
Core
Lead customer experience, product, and service strategy for influential global organizations, connecting customer needs with business ambition to create meaningful experiences.
Role type
Senior IC strategy director (customer experience & product)
Builds
Connected customer experiences, differentiated propositions, and strategic roadmaps for clients in healthcare, nutrition, and financial services.
Domain
Digital marketing, customer experience, and product strategy
Deliverable
product features
Required skills
Customer experience strategy, product strategy, service design, systems thinking, design thinking facilitation, strategic storytelling, commercial awareness, emerging technology insight (AI/LLMs), data-driven decision making
Preferred skills
Experience in regulated industries (healthcare, financial services), new business development, international collaboration
Technologies
AI, LLMs, digital platforms
Responsibilities
Lead complex strategic engagements from discovery to delivery planning; map customer journeys and ecosystems; partner with UX and technology teams to translate strategy into actionable requirements; facilitate workshops with senior stakeholders; develop strategic narratives and frameworks; contribute to pitches and proposals.
Seniority
Senior, hands-on IC