Onboarding Manager
Hybrid
Core
Onboarding new B2B customers (general contractors) to a construction industry AI platform by guiding them through setup and initial usage.
Role type
Customer Success Onboarding Manager
Builds
Customer activation and initial platform adoption for construction companies
Domain
Construction industry / AI platform
Deliverable
production ML models
Required skills
B2B customer onboarding, software explanation via phone/screenshare, CRM discipline, high-volume outreach, data-driven follow-up
Preferred skills
Product feedback loop, cross-functional collaboration with Sales and Product teams
Technologies
Salesforce
Responsibilities
Conduct initial contact and onboarding calls, configure customer profiles, track activation signals, report onboarding metrics, feed customer friction points to Product
Seniority
Individual Contributor, mid-level