Contact Center Technology
792 open positions
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Deployment Strategist AlationRemote $68k–$68k10d Drive business value attainment and keep sales cycles moving by resolving technical blockers, tracking requirements, and facilitating communication between customers, account teams, support, and product.
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Manager Customer Success AI (Manager/Player-Coach) WeaveWeave - Headquarters (Lehi, UT) 10d Manage and mentor a Customer Success team while directly owning high-value accounts to maximize AI product utilization and drive retention.
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Solutions Consultant Riva International, Inc.Canada 10d Guide FinTech clients in deploying, configuring, and optimizing Riva products to provide a 360-degree customer view and AI-driven insights.
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Associate Solutions Architect ZendeskRemote, Mexico City, Mexico 10d Associate Solutions Architect supporting CX ARR business by providing scalable technical partnership across account executives, customer segments, and sales opportunities to help customers understand CX platform, AI capabilities, and integrations.
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Managing Director, Workforce Solutions, ATB Client Care Contact Centre AtbCALGARY, Alberta, Canada 10d Architect the 'Engine Room' of Client Care by leading comprehensive workforce management strategy and serving as the senior business leader for the contact center's technology platform (Genesys).
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Business Systems Analyst Lead↗ Huntington BankUS 10d Lead Business Systems Analyst serving as the single accountable owner for business outcomes, product strategy, roadmap execution, and delivery coordination across Contact Center product domains.
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Track Manager - Cisco Contact Center↗ HCLTechQueensville, ON, CA 10d Design, develop, and integrate Genesys Cloud CX solutions for customer journey orchestration and omnichannel engagement.
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Manager, Delivery - Forward Deployed Squads Telus-DigitalToronto, ON 10d Lead forward-deployed squads to ideate, discover, build, and implement scalable digital innovation solutions for CX Operations within BPO and external client spaces.
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Director, Product Management – Agentic Orchestration GenesysRemote 10d Own the execution of Genesys Cloud's Agentic Orchestration layer, turning validated architecture into shipped production capabilities that decide customer journey next steps across channels and time.
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Principal Product Technology Consultant - Travel Agencies SabreSydney, New South Wales 10d Senior technical advisor leading complex operational transformations and strategy for travel agency customers in Australia and Oceania using Sabre APIs and software solutions.
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SVP, Applications SinchMelbourne, Victoria 10d Lead the Applications portfolio (Sinch Engage, SimpleTexting, Mailjet, Engage APIs) as a senior product and engineering leader with business accountability.
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Training and Knowledge Lead My NRMASydney Olympic Park, New South Wales 10d Lead a team of Trainers and Knowledge Specialists to elevate frontline capability, manage knowledge systems, and drive continuous improvement in a customer contact centre environment.
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Director of Customer Support CloudbedsRemote $180k–$180k10d Lead a global, multi-time-zone customer support organization to transform reactive support into proactive partnership for hoteliers using AI and empathy.
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Kiosk Implementation Specialist Canary Technologies CorpLondon 10d Lead on-site deployment and configuration of autonomous AI kiosks for hotels across the EMEA region, ensuring seamless guest check-in and operational integration.
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Senior Genesys Cloud Engineer MiratechRemote 10d Design, integrate, support, and optimize Genesys Cloud CX contact-center solutions, including interaction flows, routing, and conversational automation.
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Senior Conversational AI Delivery Engineer OmiliaBrasil 10d Design, build, and deploy enterprise-grade voice and conversational AI solutions (IVR, IVA, agentic automation) on the Omilia platform, translating client CX requirements into production-ready implementations.
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Sr. Software Engineer (Integrations) DialpadIND-Bengaluru 10d Design and develop native integrations enabling real-time automation and data transfer between Dialpad and complementary systems like CRMs, ticketing platforms, and workforce management tools.
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Solutions Architect MovableinkMovable Ink - Remote $81k–$81k11d Enable brands to deliver AI-powered, highly personalized email and mobile programs through custom technical solutions and data orchestration.
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Product Owner - Digital Customer Support↗ MonerisToronto, ON, CA $115k–$115k11d Define and execute the roadmap for digital support platforms, including chatbots, virtual assistants, and knowledge management solutions to improve customer experience and reduce support effort.
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Ecosystem Strategist, Future Platforms | Housing EliseAINew York City $140k–$140k11d Advise clients on technology and vendor landscapes to design future ecosystem integrations and drive live implementations of EliseAI's automation platform.
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Customer Success Executive – CRM, Loyalty & AI↗ A Life by Design Holdings Pte. Ltd.Toa Payoh, S00, SG 11d Support global hospitality clients with CRM and loyalty programs, utilizing AI tools to enhance customer engagement and program delivery.
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Senior Solution Consultant↗ TalkdeskPorto, P13, PT 11d Lead strategic implementations and deployments for Talkdesk's CCaaS platform, acting as a bridge between customer stakeholders and internal teams to ensure successful project delivery and customer success.
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Principal Manager (MXD)↗ Skills and Workforce Development AgencyGeylang, S00, SG 11d Lead Customer Experience Quality Assurance, Training, Knowledge Management, and Digital Channel Development for the Skills and Workforce Development Agency (SWDA).
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VP, Customer Care, Consumer Electronics Samsung Electronics6625 Excellence Way, Plano, TX, USA 11d Owns end-to-end customer service experience for 1.1M consumer electronics homes annually, managing strategy, network operations, and AI integration across a global BPO network.
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Amazon Connect Engineer CentricaWindsor 11d Build and support an AWS native contact centre platform using Amazon Connect, integrating voice, chat, and email channels with AI capabilities.
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Sr Manager - Customer Interaction Suite↗ Tata CommunicationsHamburg, HH, DE 11d Lead technical sales engagements and solution architecture for Contact Center as a Service (CCaaS) and Voice AI, guiding enterprise customers through cloud migration and CX transformation.
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Partner Operations & AI Automation Manager AcquiaRemote-Costa-Rica 11d Drive operational excellence and partner program management by designing, building, and deploying AI-powered workflows to reduce manual effort and optimize partner journeys.
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Global Head of Customer Experience FormlabsSomerville, Massachusetts $135k–$135k11d Define and execute high-stakes, ambiguous initiatives across regions and functions to transform post-sales customer experience and AI self-service strategy.
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Manager, Support Center Operations (B2B) AvettaCalgary 11d Lead a multi-disciplinary team of internal and external resources to coordinate tools, processes, and human performance for the Global Customer Support organization, focusing on training, quality assurance, knowledge management, and process standardization.
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Cloud Telephony Technician PhmgManchester $32k–$32k11d Consult with clients to design and implement intelligent caller experiences using cloud telephony, automation, and AI-powered technologies.
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Manager, Member Care - Premium Experience & CLEAR1 CLEARNYHQ $110k–$110k11d Leading end-to-end digital member experience for high-touch support channels (Concierge, VIP, CLEAR1) to ensure exceptional service delivery and operational excellence.
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Technical Account Manager MiroSydney, New South Wales 11d Partner with Enterprise customers to maximize business value of Miro by guiding workflow optimization, driving AI-powered adoption, and embedding the platform into innovation operating models.
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Stage de fin d'études - Sujet de stage : Transformer l’expérience client et booster les capacités des équipes de ventes grâce aux technologies digitales et aux nouvelles stratégies des organisations WavestoneParis, Île-de-France, fr 11d Structuring knowledge and producing expertise on AI agents, CRM, and hyper-personalization to transform sales and customer experience processes for industrial clients.
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Senior In-House Travel Advisor ForatravelNew York City $90k–$90k11d Senior travel advisor managing high-touch VIP client accounts and driving sales for a modern travel agency platform.
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API Field Specialist, Slack SalesforceIllinois - Chicago, US 12d Customer-facing technical expert specializing in API monetization, usage forecasting, and complex sales cycles for Slack's API revenue stream.
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Head of AI Driven Digital Customer Engagement Management Platform SanofiMorristown, NJ, US 12d Lead the end-to-end implementation of Sanofi's AI-native Customer Engagement Management Platform (CEMP) and deploy 'Concierge for Field' as the single conversational entry point for 13,000+ users across 45 countries.
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Senior Product Manager, Digital Transformation & AI VisaUS - Austin, TX $154k–$154k12d Define strategy, roadmap, and execution for voice, chat, and AI-powered servicing capabilities to improve client experience and agent productivity.
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Technology Architect AccentureUSA 12d Design solution architecture for scalable conversational bot and contact center platforms using Google Dialogflow CX and Google Cloud Platform.
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Conversational Designer, APAC CrestaRemote 12d Founding Conversational Designer for APAC shaping AI conversation models for real-time agent coaching and virtual agents across voice and chat.
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Forward Deployed Engineer IntercomSan Francisco, CA $180k–$180k12d Bridge the gap between customer needs and product innovation for Fin's AI Customer Agent by working hands-on with strategic customers to design and deliver high-impact solutions.
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CRM & Omnichannel Manager – E-commerce, Revenue & AI↗ Netenders HoldingBarcelona, CT, ES 13d Own the full customer lifecycle by connecting Marketing, Sales, and Customer Service into a unified revenue engine using AI-powered CRM.
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