Contact Center Technology
1,116 open positions
-
Genesys Cloud Engineer↗ Kairos Digital SolutionsPozuelo de Alarcón, Community of Madrid, Spain 8d Design, evolve, and integrate telephony, digital channels, and automation architecture on the Genesys Cloud platform for a corporate international environment.
-
Amazon Connect Developer / Designer↗ Vbeyond CorporationToronto, Ontario, Canada 8d Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.
-
Senior Zoom Virtual Agent Engineer - Remote Work | REF#300680↗ BairesDevRemote 8d Design, configure, and deploy intelligent chatbot and contact center solutions to elevate customer experiences.
-
Solutions Engineer↗ Connex Telecommunications Inc.Remote 8d Architect, design, and deliver customer authentication and conversational AI solutions within an enterprise Amazon Connect environment.
-
Product Manager, Customer Support API Platform HpSant Cugat del Valles, Barcelona, Spain 8d Define vision, strategy, and roadmap for the Customer Support API Platform connecting support experiences, applications, partners, and AI services.
-
Dir. Software Engineering UkgNoida,UP,India 8d Leads the CX development team in Noida, India, setting direction in partnership with CX and enterprise technology leaders to connect customer needs to technology strategy.
-
Consultor/a Genesys Engage↗ act digital EMEA - Alter SolutionsRemote 8d Design, develop, and maintain Genesys Engage scripts and backend services for a contact center communications management solution.
-
Product Manager- (CRM Service & Contact Experience)↗ BoldRemote 8d Build the contact platform, data layer, and in-app/web experiences to reduce support needs and increase agent efficiency for a fintech serving micro-entrepreneurs in Colombia.
-
ESPECIALISTA EN VOZ DEL CLIENTE Y EXPERIENCIA DIGITAL↗ Aquaservice - Viva Aqua Service Spain S.A.Remote 8d Lead a specialized team in active customer listening to understand needs, identify improvement opportunities, and optimize digital experience for mobile app and private web area users.
-
Offering Manager - Bengaluru, India↗ DiversifiedKA, IN 8d Owns assigned Managed Services offerings throughout their lifecycle, translating client needs and market opportunities into commercially viable offerings with a focus on AI and automation adoption.
-
Conversational AI Lead or Architect↗ Avaamo TechnologiesKA, IN 8d Design, code, and implement Avaamo's Conversation AI products and customized extensions for enterprise clients.
-
Head of Customer Operations - Service, Engagement & Claims with energy BtoC background↗ MET GroupMadrid, MD, ES 8d Design and lead the end-to-end customer service, engagement, and claims function for a digital energy retail platform, focusing on the Spanish market at launch.
-
Senior Solutions Architect (German speaking) SanityRemote in Germany 8d Lead onboarding workshops, develop relationships with technical stakeholders, and drive customer success for Sanity's AI-powered Content Operating System.
-
Consultor/a Genesys Cloud↗ Áslam 8d Design, develop, and integrate solutions in Genesys Cloud for an international client.
-
Manager / Senior Manager (Contact Centre Technology & Service Delivery)↗ Moh Holdings (singapore)Singapore, Singapore 8d Lead the transformation, management, and operations of a public-facing Contact Centre supporting national healthcare schemes, focusing on CCaaS platforms with AI-enabled capabilities and backend operational workflows.
-
-
Senior Manager, Product Management - Consumer & Developer Experience (Marketing Journey Platforms Lead) CapitaloneNew York, NY, US $183k–$250k8d Architect the future of enterprise customer engagement by leading the strategic evolution of core MarTech journey platforms into an intelligent ecosystem powered by autonomous, agentic workflows and real-time decisioning.
-
Zendesk Admin, Operations Consultant (m/f/d) FlixSofia 8d Configure and maintain Zendesk instances (Support, Guide, Talk, Messaging) for hundreds of agents and millions of passengers across 30 markets, translating business requirements into production workflows and routing.
-
Product Owner - Business Operations CenteneRemote $88k–$158k8d Own and prioritize enhancements for contact center platforms, translating business needs into product requirements and managing the backlog from concept to production.
-
-
Associate Customer Success Manager - French ServiceNowMontreal, QUEBEC, ca 8d Associate Customer Success Manager owning consumption and adoption outcomes for mid-complexity customers, acting as a confident advisor to translate platform outcomes into commercial impact.
-
Director of Customer Support TekmetricRemote 8d Lead the full customer support organization (Tier 1–3) across phone, chat, email, and AI-assisted channels to own quality, efficiency, and people strategy for a SaaS platform serving auto repair shops.
-
Senior Global Solutions Architect Five9US 8d Lead solution and architecture resource for designing, documenting, and evolving customer-specific AI and Contact Center as a Service (CCaaS) solutions with complex third-party integrations.
-
Head of Global Support CloudbedsRemote $160k–$220k8d Lead a global support organization of 130+ coaches and specialists across LATAM, EMEA, and APAC to transform reactive support into proactive partnership for hoteliers using a unified platform.
-
-
Senior Business Analyst (m/w/d) - Contact Center & AI (Ref.Nr.: 48139) Wavestone Germany AGZürich 8d Senior Business Analyst bridging business and IT to migrate Contact Center processes to the cloud and define AI use cases.
-
Principal Contact Center Platform Engineer AbbVieUSA $60k–$100k9d Senior technical authority leading architecture, engineering design, and technical governance for enterprise contact center platforms and subsystems within the pharmaceutical industry.
-
-
Développeur CCaaS↗ AccentureMontreal, Quebec, Canada 9d Design, develop, configure, and maintain CCaaS solutions on Amazon Connect and Google Cloud Contact Center AI (CCAI) for voice, chat, email, and messaging channels.
-
AGM/AVP - CX Solution Architect -Telecom- Mumbai/Gurugram - GO/JC/4936/2026↗ Golden Opportunities 9d Lead presales solution design and strategy for telecom client opportunities across customer care, billing, and digital channels.
-
IT Customer Success Manager (m/w/d) für unsere KI-Plattform CWO GmbHRemote 9d Onboarding and support for customers using a generative AI platform to process documents and decisions in mid-sized enterprises.
-
Technical Delivery Lead, EES (NiCE Cognigy AI) CareSourceRemote, US $94k–$165k9d Own technical delivery and management for NICE CXone and Cognigy AI solutions in an enterprise contact center environment, driving AI adoption and business outcomes.
-
IVR-Contact Centre Engineer↗ Apptoza Inc.Toronto, Ontario, Canada 9d Lead the design, development, implementation, and support of IVR and Contact Center applications.
-
Contact Center Manager↗ MinsaitRemote 9d Lead the definition, design, and implementation of Contact Center Cloud and Customer Experience solutions for clients across various sectors.
-
EverPro - CX Business Systems Analyst (Remote, Canada)↗ EvercommerceRemote CA$120k–CA$140k9d Own the strategy, implementation, and optimization of technology powering Customer Experience teams across the EverPro portfolio, including modernizing CX stacks with AI tools.
-
-
Head of Global Support↗ Canada Job PostsRemote 9d Lead a global, fully remote support organization of 130+ specialists to transform reactive support into proactive partnership for hoteliers across 150 countries.
-
Senior Manager Product Support↗ AvalaraMH, IN 9d Lead and scale a global technical support organization, optimizing operations, driving AI/automation adoption, and managing a team of managers to ensure high-quality customer service.
-
Technical Solutions Consultant, Meta Business Agent↗ MetaDublin, County Dublin, Ireland 9d Technical Solutions Consultant for Meta Business Agent, resolving complex AI agent behavior and configuration issues for strategic business messaging partners.
-
CCaaS Architect↗ Quantiphi 9d Design, configure, and deploy Contact Center as a Service (CCaaS) solutions on the Google CCAIP platform, building DTMF IVR menus and contact center call flows.
-
Senior PS Consultant GenesysFrankfurt (Flexible), DE 9d Senior Professional Services Consultant designing, implementing, and optimizing AI-powered customer experience solutions and contact center platforms for enterprise clients.
-
Contact Centre - AI Chatbot Lead - PA2026GCCAICHAT001 SS&C TechnologiesPitsea, England, GB 10d Design, build, and optimize AI chatbots for a contact centre handling ~40,000 chats/month to maximize self-service and containment.
-
?Genesys Cloud CX Platform Engineer↗ Remote $80k–$135k10d Design, develop, configure, and support enterprise contact center solutions including IVR, routing, omnichannel engagement, and cloud integrations.
-
Forward Deployed Engineer, Mid-Market - Mexico City 🇲🇽↗ Murphy AIMexico City, Mexico 10d Configure and launch AI voice agents for debt collection on a platform serving mid-market customers like banks and utilities.
-
Knowledge & Training Manager (m/f/x) Scalable GmbHMunich, Bayern, DE 11d Central information interface between Client Success and other departments, creating content for FAQ portals, chatbots, and client service teams while designing chatbot architecture and conducting agent training.
-
Sr. Manager, Product Management↗ OpenTextRichmond Hill, Ontario, Canada 11d Lead the product team and strategy for a multi-tenant SaaS communications platform enabling organizations to design, generate, edit, and deliver client communications.
-
Senior Manager, CRM Engineering, Administration & Development - Field Enablement BristolmyerssquibbPrinceton - NJ - US 11d Lead AI-powered engineering, platform administration, and custom development for Veeva CRM to enable commercial field teams with intelligent tools and automated workflows.
-
Senior Product Manager, Chat, Video, and Collaboration Integrations DatadogNew York $192k–$240k11d Own and lead the development of integrations connecting Datadog with engineering tools (Slack, Teams, Jira, etc.) to enable bi-directional syncing, real-time alerts, and AI-driven agentic workflows.
-
Consultor de Soluções Digitais | Genesys Cloud CX Stefanini GroupRemote 12d Digital Solutions Consultant specializing in Genesys Cloud CX to develop, configure, and implement solutions for customer experience and contact center process optimization.
-
CCaaS Analyst A-O-SmithUSA $149k–$189k12d Lead CCaaS product performance, future development, and integrations to optimize customer service processes and support business objectives.
Browse by specialty
AI Data AlignmentAI EngineeringAI Software EngineeringAndroid DevelopmentApplied AI StackAutomotive AndroidAutomotive EmbeddedAvionics SoftwareBackend EngineeringBackend Web QABrowser Extension DevBusiness IntelligenceC# BackendC# Full StackCloud SecurityConversational AI QACross-Platform MobileData & ETL QAE-Commerce BackendEmbedded LinuxEngineering ManagementEnterprise IntegrationEntry-Level EngineeringERP System QAField Service TechFinTech BackendGame Engine DevGenAI CloudGeneral FrontendGPU Compiler EngHardware VerificationHigh-Frequency TradingIndustrial AutomationiOS DevelopmentIT Support QAJava BankingJava EnterpriseJava FrontendJava MicroservicesMainframe DevelopmentManual Software TestingMedical Device SWML InfrastructureMobile App QANetwork FirmwareNode.js BackendNode.js Full StackPerformance TestingPHP Web DevQA LeadershipReact FrontendRobotics SimulationRPA AutomationSalesforce & Identity QASalesforce EngineeringSAP ABAPSecure Systems TestingSecurity ProductsServiceNow EngineeringSoftware EngineeringSoftware EngineeringSoftware EngineeringSoftware Engineering LeadershiTest AutomationWeb Automation QA
Agile Release ManagementAI InfrastructureAI InfrastructureAI Platform EngineeringApplication DevOpsAWS Kubernetes EngineeringAzure Cloud InfrastructureAzure DevOps EngineeringBroadcast & OSP EngineeringCarrier Network OperationsCloud InfrastructureCloud InfrastructureCloud Infrastructure EngineeriData Center FacilitiesDefense & Security PlatformsDesktop & IT HelpdeskDevSecOps & ClearanceEmbedded Linux & ASICEndpoint ManagementEngineering Systems AdministrationEnterprise Network AdministrationExecutive IT SupportFinancial Trading SystemsFintech Platform EngineeringGCP Cloud EngineeringGlobal Technical SupportHPC & Liquid CoolingHybrid Cloud SREIndustrial Automation & SCADAIntegration & RPAIT Infrastructure LeadershipIT Service ManagementLinux Systems EngineeringMainframe & MiddlewareManaged Cloud OperationsModern Workplace CollaborationNetwork Automation & SDNObservability EngineeringOpenShift & Container PlatformPhysical Infrastructure ProjectsPlatform EngineeringPublic Sector DevOpsSAP Basis AdministrationServiceNow Platform EngineeringSite Reliability EngineeringSolutions ArchitectSpace & Mission SystemsStorage & BackupTelecom & Hybrid ReliabilityWindows Systems Administration
Ad Tech and RankingAdministrative Compliance AnalyticsAds & Personalization MLAgentic AI WorkflowsAI Agents and SafetyAI Automation AnalyticsAI Language TrainingAI Strategy and ArchitectureAnalytics EngineeringApplied GenAI ConsultingAutonomous Driving MLAWS Databricks EngineeringAzure Data EngineeringBI Analytics EngineeringBI Visualization EngineeringBiological Discovery ResearchBiostatistics and SafetyClinical Data EngineeringClinical Laboratory ScienceComputational GenomicsComputer Vision EngineeringComputer Vision LocalizationConsulting Data ScienceConversational AI EngineeringCredit and Fraud RiskCrypto and AI ResilienceData EngineerData EngineerData EngineerData EngineerData Engineering LeadershipData Governance ComplianceData Governance EngineeringData Infrastructure AnalyticsData Science InternshipsData Strategy LeadershipDatabase AdministrationDecision Science AIDigital Marketing AnalyticsE-commerce Data EngineeringEdge AI HardwareEnterprise Data ArchitectureEntry Level InternshipsEnvironmental and GeoscienceFinancial Data EngineeringFinancial Strategy AnalyticsFood Science ResearchForward Deployed AIFraud Risk AnalyticsGCP Data EngineeringGeneral Data PlatformGenerative AI EngineeringGenerative AI SystemsGeospatial GIS AnalyticsGovernment AI SecurityHealthcare Data ScienceHealthcare Risk AnalyticsHEOR and Clinical AIHPC ML EngineeringHR Data IntegrationHR People AnalyticsInformatica Data EngineeringInsurance Actuarial AnalyticsInsurance and ActuarialIT Operations AnalyticsJava Python Data EngKnowledge Graph EngineeringLaboratory Quality AnalyticsLife Sciences AILLM Core EngineeringLLM Evaluation & AgentsLogistics Operations AnalyticsManufacturing Data SystemsManufacturing Process AnalyticsMarket Economics ResearchMarketing ExperimentationMicrosoft Fabric DataMLOps EngineeringPalantir Foundry EngineeringPharma Analytical ChemistryPharma Process DevelopmentPhysical AI DataProcurement Sourcing AnalyticsPublic Health ResearchQuantitative Finance ResearchQuantum and ImageryRisk & Fraud MLRobotics and PerceptionRobotics ML EngineeringSAP BW DataSAP Master DataSearch & Recommendation MLSecurity and ClearanceSnowflake Data EngineeringSnowflake DBT EngineeringSpeech AI EngineeringSupply Chain ForecastingSupply Chain Planning
AI Product SecurityApplication Security EngineeringCloud Infrastructure SecurityCloud Security AssessmentDetection EngineeringEmbedded Firmware SecurityEnterprise Application SecurityFacility Security ManagementGeneral Cyber DefenseGovernance Risk ComplianceIdentity & Access ManagementNetwork Firewall EngineeringOffensive Security TestingOT Industrial SecurityPhysical Guard ServicesPhysical Security EngineeringPrivacy and AI GovernanceSecurity Architecture LeadershipSecurity Program ManagementSecurity Solutions SalesSOC OperationsThreat Intelligence AnalysisVulnerability ManagementVulnerability Research
Academic Product EngineeringAdobe Experience PlatformAgile Scrum MasteryAI Agent EnablementAI Content CreationArchitectural & Interior DesignAutonomous Vehicle ProductsBanking Product DesignBroadcast Production ManagementBusiness Systems AnalysisContact Center TechnologyConversation UX DesignCreative Agency DesignCybersecurity Product ManagementData & ML ProductsDefense Systems ManagementDeveloper Tools ProductDigital Health PlatformsE-commerce MerchandisingEngineering CAD DesignEnterprise Solution ArchitectureEvent & Studio TechFrontend Engineering ManagementGame & Level DesignGaming Product ManagementGenerative AI SolutionsGovernment SaaS ProductsHealthcare AI StrategyHRIS Product ManagementIndustrial Product DesignInfrastructure & ObservabilityInstructional Design & LMSInsurance Claims TechnologyInsurance Product ManagementIT Project ManagementITSM & CRM ArchitectureLegal Tech ProductsNPI Program ManagementPLM Solution ArchitectureProduct AnalyticsProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagerSalesforce Product OwnershipSAP ERP SolutionsSemiconductor Product EngineeringSmart Manufacturing AISupply Chain Product ManagemenTechnical Program ManagementUI/UX Design SystemsUX Research
Aerospace Manufacturing QAAerospace Systems EngineeringAerospace Systems TestAnalog IC DesignASIC Physical DesignASIC Verification EngineeringAutomotive Repair TechnicianAutomotive Systems EngineeringAutonomous Vehicle QACivil Structural EngineeringCNC Machining & FabricationConstruction Project ManagementElectrical Inspection & SafetyElectronics Test EngineeringEmbedded Firmware EngineeringEnvironmental Health & SafetyFacilities Maintenance EngineeringField Service EngineeringHVAC Design EngineeringIndustrial Automation ControlsIndustrial Construction QAIndustrial Maintenance EngineeringLandscaping & Yard OpsManufacturing Process EngineeringMaterials & Chemical LabMechanical Product DesignNetwork Hardware QAPCBA Test EngineeringPharmaceutical Manufacturing EngineeringPhotonics Test EngineeringPower Electronics DesignPower Systems EngineeringProduction OperationsRF & Avionics DesignSemiconductor Process EngineeringSilicon ValidationSpacecraft Mechanical EngineeringSubstation Automation QA
Account-Based Demand GenAI Product MarketingApparel Retail ManagementBanking Relationship SalesContent Communications MarketingEnterprise AI SalesEnterprise Customer SuccessEnterprise Security SalesExperiential Sports MarketingFrontline Service SalesGeneral Business DevelopmentHealthcare Brand MarketingHigh-Incentive Sales RepsIndustrial Technical SalesIndustrial Territory SalesInsurance Lines SalesMarketing Analytics OperationsPartner Channel StrategyPayments Business DevelopmentPerformance Paid MediaPharmaceutical Clinical SalesProcurement Supply ChainRetail Trade MarketingSales Compensation OperationsSales Development RepsSEO Digital MarketingSocial Creative DesignTechnical Solutions Engineering
Automotive OperationsBanking Operations & LendingCommodity & Indirect SourcingCompliance & Contact QACompliance ManagementConstruction & Electrical ProjectsContinuous Improvement & LeanCulinary & Kitchen StaffCustodial & Building ServicesCustomer ServiceDelivery & Traffic CoordinationEducational & Correctional ProgramsEHS Compliance & SafetyEngineering Executive LeadershipEnvironmental Permitting & CarbonERP & WMS SystemsEvent Production & ConcertsExecutive & GTM RecruiterExecutive & Legal AdministrationFacilities Management & OperationsFood Safety QAGeneralist & Early Talent RecruiterGrocery Produce & DeliHealthcare OperationsHealthcare Staffing RecruiterHospitality Concessions & BarHR Business PartneringHR Operations & PayrollIT & Program ProcurementLast Mile LogisticsMaintenance Planning & ReliabilityMajor Construction Project ControlsMaterials & Inventory ControlMission & Defense OperationsOperations & TrainingOperations ManagementOperations ManagementOrganizational Change ManagementPlant & Operations LeadershipProduction Planning & SchedulingProduction SupervisionProject Coordination & AdminPublic Sector Project ManagementReal Estate & Land DevelopmentRestaurant General ManagementRetail Softgoods OperationsRobotics Deployment ProjectsSemiconductor & IE OperationsSpanish Market QAStudent Life & FraternitySupplier QualitySupply Chain StrategyTechnical & Manufacturing RecruiterTextile & Garment QCWarehouse & Distribution OperationsWarehouse Material Handling
Accounts PayableActuarial PricingBusiness AnalyticsCommercial FinanceCorporate DevelopmentCorporate Governance ComplianceCorporate TaxCost AccountingCredit RiskERP SystemsFinance AI InnovationFinancial Crime ComplianceFinancial ReportingFP&A AnalysisFrench Financial QAFund AccountingHealthcare RevenueInternal AuditPayments EngineeringPayroll AdministrationProject ControlsPublic AccountingQuality AuditingQuantitative TradingReal Estate FinanceRetail BankingSAP FinanceSurety UnderwritingThird-Party RiskTreasury OperationsWealth Advisory
Acute Care NursesBehavioral HealthCardiac Imaging TechsCardiology PhysiciansClinical DataClinical DevelopmentClinical EngineeringClinical InformaticsClinical LaboratoryClinical PharmacyClinical Project MgmtClinical Research AssociatesClinical SpecialistsComputer System ValidationDentistryDietary ServicesEmergency MedicineHealthcare RecruitingHospitalistsInfection ControlLab QC OperationsLaboratory ManagementLaboratory Quality ControlLong-Term CareMedical AssistantsMedical CodingMedical Device QAMedical Device TechsMedical EducationMedical Science LiaisonsMedical WritingNurse Case ManagersNursing AdministrationOccupational HealthOncologyPediatricsPharma Manufacturing QAPharmacovigilancePrimary CarePrivate MedicalPsychiatry PhysiciansQuality and ValidationRadiology PhysiciansRadiology TechnologistsRegulatory AffairsRehabilitation TherapistsResearch CoordinatorsRespiratory TherapistsRetail PharmacySurgerySurgical TechsTelehealth ProvidersVeterinary Medicine
Biomedical and Civil EngineeringBioprocess & AnalyticalComputational Biology and GenomicsCore Facility ResearchCorporate AI ResearchEnergy Systems & AIFaculty Administration and MedicineGeneral Academic ResearchGeneral Postdoctoral ResearchHealth Behavior StudiesMaterials and Quantum ScienceNeuroscience & PsychologyNeuroscience and NeurologyPharmacometrics & RegulatoryPhysics and Energy ResearchPolytechnic Engineering InstructionQuantum & AcceleratorRobotics & AITenure-Track FacultyTraditional Campus Instruction
← Select a job to preview