Senior Amazon Connect Developer (Python and Bedrock)
Core
Lead the development of scalable, secure, and intelligent digital contact center solutions using Amazon Connect and AWS, focusing on migration from legacy platforms and GenAI integrations.
Role type
Senior IC Amazon Connect Developer (Python/AWS)
Builds
Chat, chatbot, SMS, email, and WhatsApp solutions; custom widgets and portals; GenAI-powered customer engagement flows.
Domain
Cloud-based contact center platforms and Generative AI
Deliverable
production ML models
Required skills
Amazon Connect, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, JWT, AWS SDKs, GenAI/LLMs (Bedrock, OpenAI, LangChain), CRM integration (Salesforce, ServiceNow)
Preferred skills
AWS Certified Developer or Solutions Architect, Genesys/LivePerson migration experience, HIPAA compliance knowledge, Amazon Kendra
Technologies
Amazon Connect, AWS, Python, Genesys, LivePerson, Salesforce, ServiceNow, OpenAI, LangChain, Amazon Bedrock, Amazon Kendra
Responsibilities
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect; Design and implement chat, chatbot, SMS, email, and WhatsApp solutions; Develop and integrate custom chat widgets and portals with JWT authentication; Build and maintain custom widgets using AWS SDKs; Collaborate on CRM integrations; Implement GenAI-powered solutions for interactions; Ensure security, scalability, and compliance; Troubleshoot and optimize routing and flows.
Seniority
Senior, hands-on IC
