Associate Program Manager, Customer Experience
Core
Shape end-to-end customer experience by building systems, processes, and AI automation to improve interactions and resolve friction points.
Role type
Associate Program Manager (Customer Experience)
Builds
AI chatbot strategies, agent-assist workflows, automated servicing flows, and CX measurement systems
Domain
Fintech / Consumer Finance
Required skills
CX strategy, AI automation design, cross-functional execution, data analysis, product operations, stakeholder management
Preferred skills
SQL, Looker, dashboarding, AI-driven tools
Technologies
Zendesk, chat platforms, CSAT tools, SQL, Looker
Responsibilities
Build AI chatbot strategy and automation workflows; improve and maintain core CX systems; analyze CX performance and identify friction points; partner with Product and Data teams to implement solutions; own initiatives from definition to measurement
Seniority
Associate, hands-on IC
