Implementation Specialist (English/Spanish)
Core
Lead end-to-end implementation of SysAid ITSM and ESM solutions for SMB clients, designing configurations, AI agents, and workflows to ensure successful adoption and measurable value.
Role type
Implementation Specialist (ITSM/SaaS)
Builds
ITSM/ESM solutions, AI agents (Copilot, Dex), workflows, and integrations for SMB clients
Domain
IT Service Management (ITSM) / SaaS / AI
Deliverable
production ML models
Required skills
Project management, solution design, workflow automation, prompt engineering, AI agent configuration, client training, ITSM platform familiarity
Preferred skills
Process design, API integration, iPaaS (Workato), ITIL Foundation
Technologies
SysAid, ServiceNow, Jira Service Management, Workato, AI Agents (Copilot, Dex)
Responsibilities
Lead end-to-end implementation projects; design and configure solutions including workflows and integrations; design, build, and configure SysAid AI agents; deliver training sessions to end-users and administrators; track progress and mitigate project risks
Seniority
Mid-level, hands-on IC