Sr. Staff Design Strategist, Customer Enablement
Core
Lead strategy and execution for external customer and partner experience enablement, driving UX focus in implementations and serving as a liaison between customers and the product design team.
Role type
Senior IC Design Strategist (Customer Enablement)
Builds
External enablement programs, content, and operational frameworks for high-profile customer engagements.
Domain
Enterprise software / AI platform / Customer success
Deliverable
product features
Required skills
Organizational change management, cross-functional influence, program management, UX/HCI methodologies, stakeholder alignment, strategic planning, content aggregation, event leadership
Preferred skills
AI integration in workflows, enterprise workflow platform implementation, ServiceNow AI Platform experience, high-pressure diplomacy
Technologies
ServiceNow AI Platform
Responsibilities
Own strategy for external experience enablement; build relationships with external partners and customer teams; lead FDUX program operations; evangelize enablement content; align internal and external design programs; serve as customer liaison to product design.
Seniority
Senior, hands-on IC with strategic mandate