Program Manager I - Wireless Requirements
Core
Define and manage end-to-end business requirements for customer experience agent applications, including AI-powered capabilities like agent-assist and automated workflows.
Role type
Program Manager I
Builds
Agent tools and AI-integrated workflows for customer support teams
Domain
Telecommunications / Customer Experience / Generative AI
Deliverable
production ML models
Required skills
Program lifecycle management, Generative AI and LLM application, Business requirement gathering, UX/UI collaboration, Automated workflow integration, Strategic roadmap building
Preferred skills
AI Literacy, Technical risk management, Organizational change management
Technologies
Generative AI, LLMs, Automated workflow tools
Responsibilities
Define program features and prioritized backlogs; Own initiative lifecycle from strategy to execution; Optimize cross-team processes and leverage AI to automate tasks; Serve as liaison across engineering, UX/UI, and production teams; Build strategic roadmaps from business objectives and market insights; Integrate AI capabilities with defined guardrails and success metrics