Gestionnaire Principal.e Produits Numériques
Core
Lead a team of Product Managers, Product Owners, and UX specialists to design and evolve digital customer journeys for Vidéotron, from product discovery to autonomous account management.
Role type
Senior Product Management Team Lead (Digital Customer Experience)
Builds
End-to-end digital customer journeys and self-service platforms for a telecommunications provider
Domain
Telecommunications + Digital Product Management
Deliverable
product features
Required skills
Digital product management, team leadership, agile methodology, data analytics, generative AI, stakeholder management, strategic planning
Preferred skills
Experience with high-volume transactional platforms, UX/UI collaboration, performance optimization
Technologies
Generative AI, Agile frameworks, Data analytics tools
Responsibilities
Define vision and roadmap for digital customer journeys; Lead and coach a team of PMs, POs, and UX specialists; Integrate AI into customer service tools and product practices; Measure business value and adoption metrics.
Seniority
Senior, hands-on IC with team leadership