Senior Project Specialist - Lesson Experience
Hybrid
Core
Own the end-to-end lesson journey (scheduling, delivery, exceptions) and translate customer signals into scalable workflows and cross-functional fixes.
Role type
Senior Customer Experience Specialist (Operations/Project Management)
Builds
Scalable Customer Care workflows, operating models, and cross-functional initiatives for lesson satisfaction and efficiency.
Domain
Ed-Tech / Online Language Learning
Deliverable
product features
Required skills
Customer Experience, Operations, Program/Project Management, Data Analysis, BI tools, SQL, Stakeholder Management
Preferred skills
CX KPIs (CSAT/NPS), Lean / Six Sigma, Process Mapping
Responsibilities
Own lesson-journey outcomes and metrics; Design and refine Customer Care workflows; Influence cross-functional roadmaps; Deliver projects end-to-end.
Seniority
Senior, hands-on IC