Software Dev Engineer
Core
Design, develop, and own comprehensive customer engagement services and solutions that anticipate and resolve customer questions at global scale, powering the ultimate customer service experience.
Role type
Senior IC software development engineer (customer experience platform)
Builds
Customer engagement services, self-serve tools, and AI-powered automation features for Customer Service Associates
Domain
E-commerce / Customer Support / Generative AI
Deliverable
production ML models
Required skills
System design, scalability, performance optimization, test-driven development, continuous deployment, technical documentation, code reviews, risk mitigation, cross-functional collaboration
Preferred skills
Full SDLC experience, design patterns, source control management, build processes, operations experience
Technologies
Generative AI, machine learning, automation
Responsibilities
Design and develop scalable software services; optimize existing systems for performance and reliability; make informed technical decisions on system design; identify and mitigate technical risks; partner with cross-functional teams on design reviews; mentor junior engineers; write technical documentation and operational runbooks
Seniority
Senior, hands-on IC