Outcomes Architect, DACH (Customer Success)
Core
Build-beside partner helping B2B customers adopt AI-native workflows, drive value realization, and achieve measurable outcomes within Notion.
Role type
Senior Outcomes Architect (Customer Success)
Builds
Customer workflows and AI systems for productivity and collaboration
Domain
B2B SaaS, AI-native workspace, Customer Success
Required skills
B2B customer adoption and value realization, workflow design and mapping, commercial awareness for renewals/expansion, stakeholder management, program management, AI fluency, German and English fluency
Preferred skills
Experience with flat/at-risk accounts, shared account ownership models, designing repeatable success programs
Technologies
Notion, AI tools
Responsibilities
Drive workflow adoption and value realization for a book of named accounts; Contribute to NRR with predictable renewal and expansion pipeline; Partner with Solutions Consultants on account strategy; Define mutual success plans and guide customers through AI transformation; Facilitate use-case consultations to identify new workflow opportunities; Identify opportunities to engage Services for complex implementation needs.
Seniority
Senior, hands-on IC