Retail Success Manager
Core
Drive engagement, tool adoption, and operational alignment across the retail partner ecosystem to maximize sales performance and retention.
Role type
Retail Success Manager (Program & Operations Lead)
Builds
Retail enablement platforms, communication strategies, and strategic projects for retail partners.
Domain
Retail / Wireless Communications / Partner Ecosystem
Required skills
Operational management, team leadership, program execution, strategic thinking, project management, AI literacy, data-driven insights, multi-channel messaging, stakeholder management
Preferred skills
Relevant industry certifications, advanced leadership training
Technologies
WhatsApp, email, Elevate Calling, Elevate Marketing, Microsoft Office, platform lifecycle tools
Responsibilities
Oversee end-to-end communication strategies across channels like WhatsApp and email; Lead Elevate Calling and Elevate Marketing programs to increase platform adoption; Direct project management resources to track development hours and deliver ROI metrics; Align executive messaging with operational needs; Leverage AI tools to streamline administrative workflows.
Seniority
Mid-Senior, hands-on IC
