Lead Project Manager - Bilingual
Core
Lead Project Manager overseeing complex technology implementation projects for AI, contact center solutions, and customer experience technologies.
Role type
Senior IC Project Manager (AI & Contact Center)
Builds
AI, GenAI, CCaaS, and customer experience technology implementations
Domain
Information Technology / Global Security / Contact Center
Deliverable
production ML models
Required skills
Project management lifecycle, Waterfall, Agile, Strategic planning, Budgeting, Change Management, Client Engagement, Finance, Communication, Cloud contact center operations, CCaaS platforms, AI Concepts, Generative AI
Preferred skills
Microsoft Office 365, Teams Premium (AI features), Copilot, NiCE CXone, AWS Connect Customer, Genesys Cloud, Microsoft Dynamics
Technologies
Microsoft Outlook, PowerPoint, Excel, Project/Planner, Office 365, Teams Premium, Copilot, NiCE CXone, AWS Connect Customer, Genesys Cloud, Microsoft Dynamics
Responsibilities
Manage projects involving AI, GenAI, contact center solutions, and customer experience technologies; Proactively manage project budgets, revenue forecasts, and financial reporting; Ensure projects are completed on time and within budget; Communicate effectively with strategic clients to understand needs and ensure project satisfaction; Serve as the overall project lead for successful project completion; Oversee multiple concurrent workstreams, ensuring prioritization and alignment across various groups; Maintain accuracy and quality in project deliverables and processes; Adhere to Project Management Office standards and methodologies for consistent project management practices.
Seniority
Senior, hands-on IC
