Trusted Access Specialist, Critical Harm Operations
Core
Own and improve the customer access workflow for an assigned Trusted Access program, connecting onboarding, eligibility review, approvals, and support to resolve difficult access problems.
Role type
Senior operator (product operations)
Builds
Product, automation, self-service, and support-process improvements for customer access workflows
Domain
AI safety and access operations
Deliverable
product features
Required skills
Workflow ownership, complex case investigation, escalation management, product requirement translation, data analysis, automation development, documentation, cross-team collaboration
Preferred skills
Experience improving customer support/onboarding/access/risk workflows, evidence of durable improvements via product/automation, sound judgment under ambiguity, system investigation, operational data usage, clear communication under pressure