Field Tech Product Owner - Germany (m/w/d)
Core
Own the vision, roadmap, and operating system for field-facing CRM capabilities in Germany, integrating AI intake layers and cross-channel orchestration to automate manual work and enable human decision-making.
Role type
Senior Field Tech Product Owner (AI & CRM)
Builds
AI-driven CRM capabilities, automated intake layers, and cross-channel orchestration engines for the field force.
Domain
Pharmaceutical industry, Commercial IT, AI/ML, CRM
Deliverable
production ML models
Required skills
Product ownership for CRM/commercial platforms, hands-on enterprise CRM configuration, LLMs and AI agents (RAG, guardrails), next-best-action logic, agile backlog management, budget and vendor management, compliance governance
Preferred skills
German language, pharmaceutical industry experience
Technologies
Enterprise CRM platforms, LLMs, AI agents, RAG, next-best-action engines
Responsibilities
Define product vision and roadmap for field-facing CRM; design and tune AI intake layers for auto-resolution; chair decision boards for non-auto-resolved requests; manage backlogs for cross-channel orchestration; curate AI knowledge bases; set guardrails for AI-driven actions; direct delivery across external partners and offshore teams; ensure quality governance and compliance; track adoption metrics; manage budget and resourcing.
Seniority
Senior, hands-on IC