AI Services Consultant
Core
Act as a technical expert and trusted advisor to guide customers through the configuration, optimization, and adoption of Zendesk's AI-powered Resolution Platform, ensuring seamless integration and measurable business outcomes.
Role type
Senior IC AI Services Consultant (Professional Services)
Builds
AI-powered customer resolution workflows and adoption roadmaps for enterprise clients
Domain
Customer Experience (CX) / Enterprise SaaS / Artificial Intelligence
Deliverable
client delivery
Required skills
Consulting expertise, Project management, AI technical proficiency, Change management, Strategic account management, Cross-functional collaboration
Preferred skills
AI strategy certification, Predictive analytics modeling, Go-to-market experience
Technologies
Zendesk AI Platform, Adoption analytics tools
Responsibilities
Provide expert advice on AI product implementation and optimization, Facilitate change management and training sessions, Lead end-to-end project delivery, Manage AI adoption programs to improve retention and satisfaction, Collaborate with internal teams to align customer AI roadmaps, Distill complex AI concepts for executive stakeholders
Seniority
Senior, hands-on IC with strategic advisory duties