Outcomes Architect, UKI (Customer Success)
Core
You will be a build-beside partner helping customers turn AI ambition into working systems inside Notion, owning workflow adoption, value delivery, and renewal outcomes for a book of named accounts.
Role type
Senior Customer Success Outcomes Architect
Builds
Customer workflows and AI systems within Notion
Domain
B2B SaaS, AI-native productivity, Customer Success
Required skills
Customer adoption and value realization, B2B software renewals and expansion, Customer-facing discovery and workflow mapping, Technical fluency in workspace configuration and troubleshooting, Commercial awareness and account strategy, Program and stakeholder management, AI fluency and tool usage
Preferred skills
Experience in solutions consulting or technical account management, Managing flat or at-risk renewal accounts, Shared account ownership models, Designing repeatable customer programs and playbooks
Technologies
Notion, AI tools
Responsibilities
Drive workflow adoption and value realization for a book of named accounts, Contribute to NRR with predictable renewal and expansion pipeline, Partner with Solutions Consultants on strategy for expansion and renewal, Define and maintain mutual success plans to guide AI Transformation, Facilitate use-case consultations for continuous Solutions Design, Identify opportunities to engage Services for complex implementation needs, Build and deliver OA programs to generate customer and business outcomes
Seniority
Senior, hands-on IC