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Operations & People
› Operations Management
Operations Management
2,699 open positions
Teamleitung Bestandskundenservice PKV (m/w/d)
ARAG Gesundheits-Services GmbH
Remote
7mo
Building and leading a new existing customer service department for private health insurance, establishing structures, recruiting, and developing team performance.
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Global Delivery Center Lead Sweden
Hitachi Energy Sweden AB
Västerås, Sweden
7mo
End-to-end responsibility for customer delivery from tendering to after-sales, leading a global team in Sweden and India.
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Teamleitung (m/w/d) im Outbound
KIKXXL GmbH
Dortmund, NORDRHEIN_WESTFALEN
7mo
Leading a team of ~15 customer advisors and managing up to two outbound campaigns to achieve qualitative and quantitative targets.
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Disponent Gebäudedienstleistung (m/w/d)
ISD Immobilien Service Deutschland GmbH & Co. KG
Bautzen, Sachsen, SACHSEN
7mo
Managing and optimizing building service operations for a specific region, including team leadership, resource allocation, and quality assurance.
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Supervisor, Technical Customer Care
Hhaexchange
Minneapolis, Minnesota
8mo
Lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development while driving SLA performance.
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Compliance Operational Consultant - Dynatrace and Service Now
Inetum
Lisbon, Lisbon, pt
8mo
Manage IT infrastructure access, analyze Segregation of Duties (SoD) risks, and maintain data quality for Dynatrace, ServiceNow, and CMDB.
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Gruppenleiter (m/w/d) Mahn- und Forderungsmanagement
Soluvia Energy Services GmbH
Kiel, SCHLESWIG_HOLSTEIN
8mo
Leading the debt collection and claims management unit, setting targets and budgets, optimizing processes, and coordinating internal/external partners to recover claims.
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Geschäftsstellenleiter (Mensch)
Der Personalfinder
Memmingen, BAYERN
8mo
Leading a branch office and sales team for a large German staffing agency, focusing on operational management, customer acquisition, and team leadership.
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Teamleiter (m/w/d) Vertriebsinnendienst
Telegärtner Karl Gärtner GmbH Fernmeldetechnik
Steinenbronn, Württemberg, BADEN_WUERTTEMBERG
8mo
Leading and developing the internal sales operations team, ensuring information flow between departments, and managing escalations and complaints.
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Disponent Gebäudedienstleistung (m/w/d)
Immobilien Service Deutschland GmbH & Co. KG Kiel
Kiel, SCHLESWIG_HOLSTEIN
8mo
Managing and deploying teams for building services and ensuring customer satisfaction in the Kiel region.
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Abteilungsleitung (m/w/d) Handwerksrolle
Handwerkskammer zu Köln
Remote
8mo
Leading a 14-person department responsible for the Handwerksrolle (Crafts Register) and trade law licensing, including exceptional permit procedures and legal consultations.
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Teamleitung Innendienst (m/w/d)
Synflex Elektro GmbH GmbH und Co Service KG
Schramberg, BADEN_WUERTTEMBERG
8mo
Lead the internal service team to ensure smooth, timely, and cost-effective processing of commercial processes including quotations, calculations, orders, and shipping.
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Customer Experience Operation Manager
Cermati-Com
Central Jakarta, Jakarta, id
8mo
Lead and optimize customer support operations to ensure SLA compliance, resolve escalated cases, and drive service improvements for a financial technology company.
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Teamleiter Callcenter (m/w/d)
Dialoghafen GmbH Admin
Rostock, MECKLENBURG_VORPOMMERN
8mo
Leading inbound customer support teams in a call center environment.
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Sachbearbeiter Sachverständigenmanagement (m/w/d)
STP Sachverständigen GmbH
Remote
8mo
Recruiting, managing, and controlling a nationwide network of external experts for damage assessment.
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Teamleiter/-in Kundenbetreuung und Seminarorganisation (m/w/d)
New Elements GmbH
Nürnberg, Mittelfranken, BAYERN
8mo
Leading a team of seminar organizers to ensure smooth operations for IT training courses and seminars.
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Teamleitung Vertragsservice PKV (Bestandskundengeschäft) (m/w/d)
ARAG Krankenversicherungs-AG
Remote
8mo
Leading the Contract Service team for existing customers in private health insurance, focusing on team performance, process optimization, and strategic development.
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Manager Contrôle de Gestion
PwC
Casablanca, MA
8mo
Lead a management control team to deliver quality client expectations, identify business opportunities, and drive firm success through coaching and performance management.
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Team Leader | Banking and Financial Account | Clark
Sutherland
Clark Freeport, PAMPANGA, ph
9mo
Manage a team of customer service agents to improve Customer Experience metrics (Resolution and CSAT) through coaching, auditing, and continuous improvement activities.
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Team Leader
Wns-Global-Services
Cape Town, NA, za
9mo
Manage a team of travel agents on a GDS system to ensure 100% monthly targets are met.
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Contact Center Circle Lead (Operations Manager)
Ing
Manila (One Ayala Tower 2), PH
9mo
Lead a Circle of Contact Center Professionals and Customer Loyalty Members to deliver processing and contact center services for global Wholesale and Retail Banking activities.
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Gruppenleiter (m/w/d) Kundenzentrum in Mannheim
Soluvia Energy Services GmbH
Mannheim, BADEN_WUERTTEMBERG
9mo
Team leader for customer service operations in the energy sector, responsible for team management, process optimization, and sales collaboration.
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Personaldisponent / Vertriebsdisponent (m/w/d)
TP Personal Consult Thomas Pries
Donauwörth, BAYERN
9mo
Managing an existing portfolio of external staff and fixed clients in the temporary staffing industry.
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Gruppenleiter Intensivkundenbetreuung / Forderungsmanagement (m/w/d)
Schlüter Baumaschinen GmbH
Erwitte, NORDRHEIN_WESTFALEN
9mo
Leading a team responsible for handling customer complaints, claims, and debt collection, including intensive support for customers facing liquidity shortages and business restructuring.
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Teamleiter Sach-Schaden (m/w/d)
AXA Konzern AG
Remote
9mo
Leading a team responsible for claims processing in property and casualty insurance, ensuring customer and cost-oriented handling of claims.
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Flightcare Executive (m/f/d)
Luminair
Hamburg
9mo
Deliver top-notch service experience for business aviation clients and aircraft brokers before, during, and after flights, acting as the primary point of contact for service requirements.
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Leitung Kundenservice (m/w/d)
Nibe Systemtechnik Gmbh
Niedersachsen Celle - Altenhagen
9mo
Leading the internal and external customer service team, managing service technicians and partners, and ensuring high service quality from installation to claims handling.
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Manager Delegated Authority Underwriting
Nngroup
The Hague
€69k
9mo
Leading a team of 28 professionals to manage and grow a diverse portfolio of delegated authority underwriting products (liability, fire, motor, transport) with a value exceeding €1 billion.
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(Junior) Team Lead Supply Chain (m/w/d)
Europcell GmbH
Hanau / Germany
9mo
Leading a 5-person Customer Service team for Western Europe and managing global import/export trade operations.
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Global Technical Coordination Centre Manager
Sgs
Muntinlupa, ph
10mo
Lead the Global Technical Coordination Centre as the strategic backbone for global inspection and expediting contracts, managing end-to-end coordination from order receipt through invoicing for Key Accounts.
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Chef de projet (F/H) - Marrakech - Français - Anglais - Confirmé
Cnx
MAR Marrakech - 70, Quartier Industriel Sidi Ghanem
10mo
Senior project manager leading a large customer service team to meet operational KPIs, profitability, and quality standards for global accounts.
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Teamleiter (m/w/d) Auslandsreisekrankenversicherung und betriebliche Krankenversicherung
AXA Konzern AG
Remote
10mo
Leading a team responsible for rule-based claims processing for corporate health insurance and travel health insurance.
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Digital Small Commercial Underwriting Manager
Gaig
2 Locations
10mo
Managing a team of small commercial underwriters to oversee operations, optimize workflows, and ensure high productivity for the Alternative Distribution team.
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Teamleiter Forderungsmanagement (m/w/d)
MLF Mercator Leasing GmbH & Co. Finanz-KG
Schweinfurt, BAYERN
10mo
Leading a team of eight in the recovery and enforcement of lease receivables, managing legal processes, and optimizing asset recovery strategies.
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Help Desk Manager
Ncr
BUENOS AIRES CITY, ARG
11mo
Manage large technical help desk teams to deliver operational and customer service outcomes, ensuring service level agreement objectives are met.
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Operations & Support Service
T-Systems-Ict-India-Pvt-Ltd
Pune, MH, in
11mo
German gPMO role responsible for service delivery improvement, complaint ticket process execution, and project-specific service support.
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Branch Service Manager
Uobgroup
Bangkok (City Area)
11mo
Lead and manage service operations within the SCSO department, optimizing processes and ensuring high-quality service delivery to internal and external stakeholders.
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Field Service Engineer
Veolia Environnement SA
Jajpur, Odisha, in
11mo
Manage client relationships, execute service orders, and deliver water/waste treatment solutions while driving business growth.
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Teamleiter Kundenservice Innendienst w/m/d
S&B Personalservice GmbH
Beelitz, Mark, BRANDENBURG
11mo
Lead a small B2B customer service team and manage key account relationships to strengthen customer retention.
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Manager kaufmännische Prozesse Energiewirtschaft (m/w/d)
Gese & Cie. Personalberatung GmbH
Villingen-Schwenningen, BADEN_WUERTTEMBERG
11mo
Leading a team responsible for commercial processes in municipal energy supply, focusing on the transformation from conventional to intelligent metering operations.
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SUPERVISOR DE OPERACIONES
Sgs
Guatemala, Guatemala, gt
11mo
Drive organic growth and ensure standard operations for SGS in Guatemala and Central America, managing customer service and business objectives while adhering to local regulations and organizational guidelines.
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Service Supervisor - Amsterdam
Rentokil-Initial
Alkmaar, NH, nl
€42k
12mo
Leading and coaching a service team to achieve safety and performance goals while directly participating in field operations like pest control.
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Chef de Groupe - Equipements H/F
Socotec
Lesquin, Hauts-de-France, fr
12mo
Manage a team of technical inspectors for equipment and facility inspections, driving commercial growth and operational performance.
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Teamleiter im Call Center (m/w/d)
MMM Multi-Media-Marketing GmbH
Mönchengladbach, NORDRHEIN_WESTFALEN
1y
Leading a team of up to 15 employees in a call center to achieve sales targets and manage daily operations.
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Service & Schaden Manager (m/w/d)
Luibl Lift GmbH
Passau
1y
Managing service and damage claims for key B2B customers, coordinating machine rental and sales service operations, and optimizing the internal service chain.
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Kundendienstleiter (m/w/d)
Konzmann Gebäudetechnik GmbH
Gebäudetechnik, Radolfzell
1y
Leading and coordinating the technical customer service team for building automation, heating, cooling, ventilation, and plumbing projects.
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Teamleiter (m/w/d) Energiewirtschaft
Dialoghafen GmbH Admin
Rostock, MECKLENBURG_VORPOMMERN
1y
Leading a team responsible for shaping client processes in the energy sector, ensuring quality standards, service levels, and efficiency targets.
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Lead - SD Management - WFM
Sutherland
Johannesburg, //GP, za
1y
Lead Workforce Management (WFM) and Quality (BQ) initiatives to equip staff with skills, conduct training, and resolve performance issues to meet production goals.
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Projektmanager (m/w/d) im Callcenter
carebyphone GmbH
Flensburg, SCHLESWIG_HOLSTEIN
€60k
1y
Managing inbound sales projects in a call center, ensuring smooth operations from planning to evaluation.
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Lead Field Technician
Tsmg
Remote
1y
Leading and managing a team of technicians across onsite and remote locations within the AMER region to ensure high-quality technical support delivery and operational compliance.
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